Delivery
The Site ships orders within 48 hours to 72 hours from Monday to Friday. Orders placed on a Saturday, Sunday or public holiday will be processed the first following business day.
Sales and promotional periods may cause a slight additional delay.
Products ordered on the Site can be delivered worldwide (except in Japan, the United States, Australia, New Zealand and South Africa).
The Products are shipped to the delivery address you indicated during the ordering process. Les Néréides is in no way held responsible for an error in the delivery address provided or for the possible loss of your package by the carrier.
Delivery methods, costs, and times
The various deliveries are carried out by companies which offer a secure delivery service. The package is only delivered against signature.
Metropolitan FRANCE
|
Type of delivery |
Provider |
Delivery delay |
Price |
|
Standard* |
Colissimo Home with signature |
2-3 working days |
5€** |
|
Express |
DHL Express |
2-3 working days |
15€ |
|
Relay point |
Colissimo |
2-3 working days |
5€ |
|
Click & Collect*** |
Non-applicable (N/A) |
N/A |
free |
* A period of 10 working days from delivery to the French Overseas Territories.
** Delivery is free from 150 euros of purchase excluding delivery and customs costs.
*** Any Click&Collect order shall be collected in store by the Client providing their identity document and an electronic or printed copy of the order confirmation email. Click&Collect orders are kept in store for a maximum of 7 days.
BELGIUM
|
Type of delivery |
Provider |
Delivery delay |
Price* |
|
Standard* |
Colissimo Home with signature |
3-5 working days |
10€ |
|
Relay point |
Colissimo |
3-5 working days |
5€ |
* Delivery is free from 150 euros excluding delivery and customs costs.
EUROPEAN UNION (outside metropolitan France and Belgium)
|
Type of delivery |
Provider |
Delivery delay |
Price* |
|
Standard* |
DHL Express |
3-5 working days |
15€ |
* Delivery is free from 150 euros excluding delivery and customs costs.
UNITED-KINGDOM
|
Type of delivery |
Provider |
Delivery delay |
Price* |
|
Standard |
DHL DDP |
3-5 working days |
10€ |
|
Click & Collect** |
N/A |
N/A |
free |
* Delivery is free from 150 euros of purchase excluding delivery and customs costs.
** Any Click&Collect order shall be collected in store by the Client providing their identity document and an electronic or printed copy of the order confirmation email. Click&Collect orders are kept in store for a maximum of 7 days.
REST OF THE WORLD
|
Type of delivery |
Provider |
Delivery delay |
Price* |
|
Standard* |
DHL DDP |
10 working days |
20€ |
* Delivery is free from 200 euros excluding delivery and customs costs.
Delivery issues
Any defect or delay in delivery shakll be reported to our Customer Service as soon as possible. The Client shall check the good condition of the Products upon delivery. Any anomaly concerning delivery (damaged packages, missing items compared to the Site's invoice, late delivery, etc.) shall be the subject of reservations entered on the delivery receipt presented by the carrier.
You shall then contact Customer Service by email (contact@lesnereides.com) or by telephone (+ 33 (0)1 80 50 51 01). You can also reach us on WhatsApp (+33 (0)7 49 73 66 38). This makes it possible to improve the quality of service that can be offered and to allow Les Néréides to carry out an investigation with the carrier.
In the event of non-conformity of the Products purchased or if they do not give you satisfaction, you can return them or request an exchange or refund under the conditions provided for in the section below "Returns - Refunds".